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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
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| - SupportSoft Service Automation Suite Home |
| SupportSoft Service Automation Suite Home
Description |
End-to-End Solutions for Digital Service Providers
SupportSofts Service Automation Suite Home (SAS-Home) is tailored specifically for the ongoing customer support needs of service providers. It is comprised of patented, industry-leading software technologies that together can be used to build a comprehensive, scalable and dynamic solution for real-time subscriber service and support.
SAS-Home, built on SupportSofts Real-Time Service Management software platform, offers superior, cost-effective alternatives via:
Patented self-healing which allows computing systems to fix themselves automatically through patented intelligence built into SupportSoft products
Subscriber Agent is a service provider branded, self-service PC-resident support application that reduces the majority of common complaints - such as Email isnt working, or Web pages are slow - by enabling subscribers to understand and manage their own connection.
Knowledge enabled self-service via solutions that enable natural language search and automated, personalized solution suggestions and resolutions.
CSR assisted service that speeds problem resolution via real-time text chat, PC remote control and automated support capabilities. |
| - SupportSoft Service Automation Suite Home
Download |
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