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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
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| - SupportSoft Self-Service Suite |
| SupportSoft Self-Service Suite
Description |
The SupportSoft Self-Service Suite combines the convenience of self-service with the reassurance of fast assisted service.
This leads to higher end-user adoption of lower-cost support channels.
SupportSoft Self-Service Suite improves incident outcomes with specialized content retrieval technology and do it for me one-click fixes. Self-service ticket management and seamless handoffs to assisted support accelerate time-to-resolution--even for complex issues.
Reduce or eliminate IT intervention to solve common problems:
Make self-service channels convenient, relevant, and useful to non-technical users
Increase end-user confidence in low-cost support channels
Accelerate time-to-resolution, particularly for remote and mobile users
Streamline operational efficiencies
Self-Service Suite includes:
RequestAssist: for self-service ticket management, status query, and routing
Knowledge Center for Self-Service: a self-service portal and platform for support content |
| - SupportSoft Self-Service Suite
Download |
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