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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
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| - SupportSoft Intelligent Assistance Suite |
| SupportSoft Intelligent Assistance Suite
Description |
The SupportSoft Intelligent Assistance Suite is a comprehensive assisted service solution that can improve incident outcomes and reduce service desk delivery costs.
It leverages real-time routing and diagnostics data to speed time-to-resolution, and knowledge-enabled solutions to enable service desk best practices. The Intelligent Assistance Suite is a multi-channel solution, providing consistency across Web, email, live chat, and phone interfaces.
Resolve incidents faster, better, cheaper:
Improve incident outcomes as measured by fewer escalations and higher first call resolution rates
Increase analyst productivity gains by 300% and more
Improve the performance and usability of low-cost service channels
Automatically route calls to the right analyst and smooth escalation handoffs
Secure and track interactions for privacy and auditability
Intelligent Assistance Suite includes:
AnalystAssist Solution Bundle: for improving incident outcomes when remotely assisting end-users
Knowledge Center for Assisted Service: for support content creation, delivery, and management
All SupportSoft products are optimized for remote and mobile users and are built on top of the Real-Time Service Management (RTSM) software platform. The patented RTSM software platform provides the coverage, speed, control, verification, and real-time context that large organizations require for cost-effective and predictable IT service management. |
| - SupportSoft Intelligent Assistance Suite
Download |
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