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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
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| - Solarvista Service |
| Solarvista Service
Description |
Managing todays service businesses is an increasingly complex task.
Furthermore, customers are demanding more cost effective and in many cases, tailored service levels. Solarvista Service is a best of breed software application which delivers a deep and wide feature set to enable optimization of business with:
Field Service Operations
Help Desk or Internal Support Departments
Repair Centers or Workshops
Professional Services or Consulting
It is available in four editions, to suit all sizes of organizations, from small businesses to large global enterprises. Its generic design ensures that it is suitable for a wide range of industry types.
Solarvista Service - Field Service, delivers a deep and wide feature set to enable optimization of field service operations. It offers refined and proven processes to streamline call/job entry, SLA (i.e. service level agreement/contract) entitlement/validation, scheduling and dispatch, time and expense capture, materials recording and customer billing. It is suitable for all categories of field service including on-site break/fix, installation and commissioning, calibration, meter readings and preventive/planned maintenance.
Solarvista Service – Help Desk, delivers a comprehensive feature set to enable optimization of customer support functions. It offers refined and proven processes to streamline product and service support requests either directly from the customer or escalated from another department.
It is suitable for all categories of customer support including product support, field service call avoidance, professional services and information centers. Agents are provided with full access to customer histories, equipment status, service level entitlements and knowledge bases. Costs are captured for all billable or contract based interactions. |
| - Solarvista Service
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