|
Editors Top Solution
|
| Title
- HP ITSM |
| Author
- Hewlett-Packard |
|
Short Description
|
| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
|
| - SERVICE FIRST! On-Demand |
| SERVICE FIRST! On-Demand
Description |
Welcome to the future of Customer Service Management!
No software to buy, install, upgrade, etc.
Just use your browser and you’ll be up and running in no time!
No expensive servers or hardware to buy and maintain
No need to manage and worry about system backups
SERVICE FIRST! On-Demand is a Web-based dispatching and service management application for managing the entire front office of your service business. Using a simple Web browser, you and your team have secure access to your critical information available to you anytime: from your office, out in the field, from home, or anywhere.
All you need is an Internet connection and a Web browser!
Customer Management
Store digital images or documents associated with customers, sites, personnel, equipment, service orders, etc.
Advanced categorization and classification of customer records for marketing management
Unlimited number of contact names, phone numbers, and email addresses for each customer and location
Comprehensive, chronological service history of each service location even when billed to different accounts
Maintain service agreement details and equipment-on-site details, complete with notes, custom fields, digital documents, and history
Work Orders and Dispatching
Flexible work order scheduling that handles multi-day, multi-technician crew calls
Dispatch from a choice of 10 different schedule views including daily, monthly, weekly, yearly, etc.
Customize an unlimited number of dispatch boards based on department, work type, status, zone, etc.
At-a-glance view of pertinent order details, including color-coded status and service zone
Record the parts, labor, or flat rate tasks associated with work performed
Sales Force Automation
Comprehensive tracking of your pipeline of sales prospects, deals and opportunities
Adapts to your own particular sales cycle--define the stages and statuses that make sense for your business
View history of each opportunity as it flows through its various sales stages
Setup and assign tasks, activities, follow-up phone calls, emails, etc. linked to each opportunity
Pipeline and activity reporting--instantly generate pipeline and sales forecast reports
Maintain an electronic File Drawer of documents, photographs, estimates, drawings, etc. related to each opportunity |
| - SERVICE FIRST! On-Demand
Download |
|
