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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
|
| - Remedy for IT |
| Remedy for IT
Description |
As businesses continue to outsource various processes within the IT environment, it is becoming increasingly critical for global outsourcers and service providers to leverage the service management solutions they offer to meet customer demands for functionality, security, speed, and flexibility.
And, in supporting a high-volume of customer clients—each with unique business processes and different IT requirements—outsourcers find they need robust solutions, particularly IT Service Management solutions, specifically designed for the service provider market.
Outsourcer and Service Providers Business Challenges
Efficiencies and cost-savings of a standardized business solution, with simultaneous support for a myriad of complex customer environments.
A system that is both easy to use and intuitive, so that agents can come up to speed quickly and move between customers in the same interface.
The ability to assure customers that any intellectual property, data, and software shared in support of the service management processes handled by the MSP will be protected.
A shared platform with the ability to support multiple customers from a single workspace, enabling flexible staffing to efficiently meet aggregate customer demand at any time.
A solution that supports a wide range of clients’ evolving business strategies and IT infrastructures.
An ITIL-compatible solution that delivers a best practice framework for service support. |
| - Remedy for IT
Download |
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