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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
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| - Magic Service Desk Suite |
| Magic Service Desk Suite
Description |
Magic Service Desk Suite is designed to meet your business requirements, automate your service desk processes and lower the cost of support operations. This customizable, browser-based service management solution combines best-in-class help desk software with core Information Technology Infrastructure Library (ITIL) best practices, the industry standard framework for IT Service delivery and support.
The flexible architecture of the Magic Service Desk Suite makes it perfect for the service needs of many departments. Powerful workflow software and solutions deliver superior service and reduce operational expenses, while interactive graphical reporting displays the data you need to make informed business decisions. The suite includes Magic Service Desk and the following additional modules: Workflow Engine, Real-time Reporting, Test-to-Production Tool and Microsoft SMS Integration.
The newest release includes Microsoft Active Directory integration. Plus, the customizable interface gives you the flexibility to integrate it easily into your business processes. Use it out of the box or easily modify the interface, workflow, and database to meet your specific business requirements.
Flexible
Magic Service Desk Suite is flexible and easy to customize—without programming. Take advantage of drag-and-drop form design, point-and-click workflow, and simple database administration to easily meet the unique needs of your business.
Intuitive
Training for using this suite is easy and your staff will become productive quickly because of the intuitive Windows design in a globally accessible browser interface.
Economical
Realize a rapid return on your investment with increased productivity and efficiencies while also reducing response times and abandon rates. See these benefits for yourself with our Magic On-line ROI Calculator.
Service Desk
Easily deploy and configure the service desk software for a broad range of service and support functions. From tracking employee requests to resolving customer issues, Magic Service Desk Suite helps you create a proactive service center workflow, which supports your customers via self service, and your entire organization from IT to Facilities, to Human Resources. |
| - Magic Service Desk Suite
Download |
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