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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
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| - Indus Service Suite |
| Indus Service Suite
Description |
Optimizing Field Workforce and Service Operations
Field Service Performance—Going the Distance
At Indus, were driven to improve field service performance.
We see it as the glue in our Service Delivery Management strategy that ties together the key components of the service supply strategy chain: customers, assets and workforce. Our goal is to help you maximize customer satisfaction while lowering the overall cost of service delivery. And were dedicated to achieving that goal.
Visibility into all phases of service delivery
Best-in-class field service organizations are known for providing consistent real-time data to all stakeholders, including call center personnel, parts managers, the control desk, field workers and account management and sales. That pushes decision making out into the organization to those do-ers that are closest to the customer—where it belongs.
Beyond mobility to optimization
The real key is the total optimization of your field service force so customer service decisions are made based on whats best for the customer given both your resources and your customers constraints. With Indus Service Suite you have the information you need. |
| - Indus Service Suite
Download |
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