|
Editors Top Solution
|
| Title
- HP ITSM |
| Author
- Hewlett-Packard |
|
Short Description
|
| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
|
| - HEAT PowerDesk |
| HEAT PowerDesk
Description |
An Affordable, Practical Help Desk Solution
Increase customer satisfaction and reduce costs at the same time, with a powerful, yet affordable service management solution designed specifically for growing organizations. Based on award-winning software, HEAT Power Desk provides top-quality entry-level service.
Benefits
Meet service level agreements with confidence
Increase overall operational effectiveness
Proactively solve problems
Streamline repetitive tasks
Improve customer satisfaction
Features
Autotasks - Send email, print work orders, or launch other applications all with a single keystroke.
Quick features - Define simple repetitive tasks, accessible with a single click.
Automatic ticket generator (ATG) - Automatically creates new call tickets and update existing tickets via a variety of sources.
HEATBoard linked calls - Save time and work by allowing multiple calls to be linked to an issue, updated and closed automatically.
Comprehensive reporting tools - Get the right answers with Answer Wizard, consultant-in-a-box, bringing you defined reports and solutions to your questions.
Scalable solution - Utilize the totally compatible HEAT Service & Support software, as well as any other FrontRange products, to expand your capabilities as your company and functionality requirements grow. |
| - HEAT PowerDesk
Download |
|
