|
Editors Top Solution
|
| Title
- HP ITSM |
| Author
- Hewlett-Packard |
|
Short Description
|
| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
|
| - ESC Electronic Service Control |
| ESC Electronic Service Control
Description |
Electronic Service Control is the worlds leading service management software. ESCs power, flexibility, and ease of use is unmatched in the industry.
Features for Customer Information
Contact Information – Electronic Service Control allows users to track vast amounts of customer information such as, company name, address, phone numbers, multiple locations, credit information, tax codes, labor rates and trip charges.
Sales Sort Codes – Using ESC’s powerful Sales Sort Code feature, you can track advertising and marketing efforts, profitability, and return on investments.
Customer Sort Codes – Tracking customized data and generating useful reports gives ESC the flexibility to service many different industries. Using ESC’s Sort Codes you can track unlimited customer information, generate reports, mailing labels and data lists.
User Friendly Interface – ESC’s stylish and easy to use interface will make your day to day work quick and more accurate. Using customized toolbars and navigators, you will seamlessly move from one area of the software to another, without having to re-key information.
Attached Documents
Get rid of your filing cabinets! Any kind of file can now be attached to a customers record and instantly recalled from any computer running ESC. For example, schematics can be attached to a dispatch, photos can be attached to equipment, CAD drawings can be attached to quotes/invoices, and Excel checklists can be attached to service agreements. A unified customer document list and detailed searches make finding that elusive document easy. Files are embedded directly in your database to make backing up all your critical data simple.
Built-in Word Processor
ESC now allows you to create letters to your customers directly from the Customer Entry screen. A full template system allows you to create detailed form letters and automatically pull in your customers contact information. Formatting options include the ability to add graphics, bulleted/numbered lists, indents and more. After you spell check and print your finished letter, it is automatically saved as an attached document for that customer, so you can recall it at any time! |
| - ESC Electronic Service Control
Download |
|
