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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
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| - ClickAnalyze |
| ClickAnalyze
Description |
Ever wondered which business units are the most efficient? Which are the least efficient? What is the trend in technicians drive time? Are your decisions based on feel and experience rather than facts?
These and many other hard-to-come-by metrics and Key Performance Indicators (KPIs) are at your fingertips with ClickSoftwares powerful ClickAnalyze solution. ClickAnalyze is a business analytics solution that transforms your service operation data into intelligence for optimizing service performance. With total insight into your service organization, you will make more informed decisions.
The service-related analytic capabilities built into ClickAnalyze deliver best-practice analyses across the entire service chain. It enables you to accurately measure and understand the business performance of your organization including:
Service Level Compliance.
Workforce utilization.
Workload peaks and performance impact.
Operations cost.
Mean time to repair (MTTR).
Mean time between failures (MTBF). |
| - ClickAnalyze
Download |
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