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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
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|
| - BMC Service Level Management |
| BMC Service Level Management
Description |
Organizations agree that the ability to maintain competitive, consistent levels of business and IT service is no longer a potential advantage—it is a business imperative.
End users have high standards around the level of service they receive for the business services and processes they consume to meet business needs and priorities, and they expect IT to deliver on its SLAs.
BMC Service Level Management solutions provide a simple, yet comprehensive coverage of the SLA management process that further strengthens and enables customers to move away from traditional, technically-focused IT management to innovative, business-focused IT management that maps the technological infrastructure to business needs.
It provides real-time service level management while leveraging existing IT management tools and service desk processes to deliver business-aware information about the real-time state of services.
Increase satisfaction with service quality by implementing robust service level management
Meet service goals by defining, measuring and monitoring the service IT provides to the business
Focus on commitments by monitoring operational and support-oriented processes that support key business services
Align your service levels with the expectations of the business by implementing robust service level management
Leverage your IT investments by focusing resources on the right processes at the right time for greater business value
Communicate your value between IT and the business units, end users, and senior management by showing results through executive dashboards
Drive operational improvements by identifying and monitoring key metrics
Identify trends, address problems, and continue to meet service expectations by measuring actual versus planned results
Notify appropriate staff when you are out-of-compliance with defined service goals for faster resolution using advanced notification and escalation |
| - BMC Service Level Management
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