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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
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| - assystNET |
| assystNET
Description |
assystNET is a complete, out-of-the-box and web-based customer self-service companion product for the assyst IT Service Management solution. It offers the fastest path to improved customer satisfaction by making it easier for customers to gain access to the critical information they need, whilst reducing Help Desk call volume and related costs.
More and more customers are expecting you to enable them to manage their own IT environment over the web. assystNET provides the critical capability for meeting those increased expectations.
With assystNET, your customers can log incidents with assisted incident logging, search a solution knowledge base, log service requests or product suggestions, and initiate other communications with your organization - all through a secure, flexible, and personalized self-service gateway.
assystNET can also be extended to provide interfaces to other web-based enterprise applications that you wish to share with your customers - providing you with the first step towards a complete customer portal. |
| - assystNET
Download |
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