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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
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| - Gomez Service Level Management |
| Gomez Service Level Management
Description |
Service Level Agreements (SLAs) are a vital part of growing online business. Many businesses now make the choice to have third-party vendors host all or parts of their applications. Others include third-party applications on their own properties for increased customer appeal or better insight into customer behavior.
Dependence on outside parties necessitates agreements to reduce the risks associated with relying on applications now outside of internal control and to ensure brand and customer experience is protected. Internal SLAs empower IT teams to step up to mutually-defined performance targets creating better alignment between IT resources and business objectives. This allows companies to establish performance advantages and enhance service differentiation.
If and when service levels are not being met, companies want to determine why -- and find out where the problems are. Gomez Problem Identification analysis is then used to pinpoint the problem areas and quickly put service levels back into compliance.
Gomez Service Level Management helps businesses monitor application performance against a defined set of objectives agreed to by either internal or external service providers:
External providers -- Includes outsourced service providers such as third-party application and content delivery services and ISPs measured for service-level compliance.
Internal providers -- Includes IT departments measured for the quality of service provided to business sponsors. |
| - Gomez Service Level Management
Download |
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