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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
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| - BMC PATROL Enterprise Manager |
| BMC PATROL Enterprise Manager
Description |
With the growing influence that IT has on the delivery of business services, the need for a centralized view of services and the technology that supports them is more critical than ever.
Support personnel need to quickly understand what components are involved in an outage. To respond to problems rapidly and avoid service level breaches, they must also understand how these components relate to the delivery of service.
Business Need
Meet end-user service level requirements
Notify the person with the right skill set proactively
Manage the entire enterprise proactively
Automate recovery to maintain business service availability
Obtain useful monitoring, management and reporting tools
Our Solution
PATROL Enterprise Manager (PATROL EM) lets users deliver high business service availability by managing from a business view and consolidating enterprise events into a central point.
This product is highly scalable, offering real-time problem notification and escalation using common communication methods. PATROL EM automates tasks to speed data correlation and corrective actions, integrates new and old technologies or frameworks and interoperates with other management applications.
Key Features & Benefits
Meets end-user service levels by allowing IT to effectively responded to customer outages
Enables operators to quickly understand and more efficiently act on problem resolution by clarifying alert messages
Allows the enterprise to be managed via SLA and business process displays by integrating message enrichment processes
Enhances the efficiency and effectiveness of enterprise management through built-in automation providing corrective responses at machine speed
Provides instant communications to specific staff specialists about critical enterprise conditions using telephone-based notification solutions
Eliminates slowdowns and downtime maximizing service availability and performance with customized alert severities and automation capabilities
Gain instant out-of-the-box value with PATROL, MainView AutoOperator, BMC Event Manager and Remedy integrations. |
| - BMC PATROL Enterprise Manager
Download |
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