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Editors Top Solution
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| Title
- HP ITSM |
| Author
- Hewlett-Packard |
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Short Description
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| HP IT
Service Management ITSM combines powerful HP OpenView software
with years of experience to transform your IT into a real business
and competitive differentiator. See how HP IT Service Management
solutions bring people, processes, and technology together to
capitalize on change. |
| HP ITSM
Download |
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| - BMC PATROL End-to-End Response Timer |
| BMC PATROL End-to-End Response Timer
Description |
To be competitive in todays environment, businesses must be able to measure and report on application response times from the end users perspective. This serves not only to validate system performance, but also provides the foundation for quantifiable management of and reporting on service level agreements (SLAs).
Business Need
Define service levels between business and IT and between business and outsourcers
Identify, diagnose and correct systems problems related to end-user response time
Compare system response times to those reported by end users through the help desk
Report end user response time metrics to business executives
Our Solution
PATROL End-to-End Response Timer enables you to determine the availability and measure the performance of business applications. End user activity is simulated by running pre-recorded transactions on a schedule and measuring response times from a dedicated desktop. Upon execution, PATROL End-to-End Response Timer will automatically report application availability and response times and identify transactions that dont measure up to your standards.
Key Features & Benefits
Eliminates manual gathering of response time and availability data using automatic report feature
Measures response time & availability for business transactions by simulating end user activity
Provides service views of response time data
Helps you identify and isolate availability and response time issues
Delivers metrics to judge the improvement in customer satisfaction
Integrates response time data to support service level management objectives |
| - BMC PATROL End-to-End Response Timer
Download |
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